Returns & Refunds.

1. Your rights at a glance

Because you buy online, you have two separate sets of rights:

• A 14-day right to change your mind under the Consumer Contracts Regulations 2013, even if there is nothing wrong with the item.
• Rights if goods are faulty, damaged or not as described under the Consumer Rights Act 2015.

2. Changing your mind (14-day cancellation)

You can cancel your order for any reason from the moment you place it until 14 days after the day you receive the goods. To cancel, simply tell us through our contact page, quoting your order number. You may use the cancellation wording below, but you do not have to.

After telling us, you then have 14 days to send the goods back. We strongly recommend a tracked, insured service, as you are responsible for the item until it reaches us.

3. Condition of returned goods

You are free to inspect an item as you would in a shop. However, if its value is reduced because you handled it more than necessary — for example a graded slab is damaged, or a sealed product is opened — we may deduct an amount to reflect that loss from your refund. Please return cards in their protective packaging.

4. Refunds

• We refund within 14 days of receiving the goods back, or of you proving you have sent them, whichever is sooner.
• Refunds go to your original payment method.
• For change-of-mind returns we refund the price of the item plus the standard outbound delivery cost. If you chose a more expensive delivery option, we refund only up to our standard rate.

5. Who pays for return postage

For change-of-mind returns, you pay the cost of sending the item back. If an item is faulty, damaged in transit or not as described, we cover the return cost — see below.

6. Faulty, damaged or not-as-described items

If an item arrives faulty, damaged or not matching its description, you are entitled to a refund, repair or replacement. Under the Consumer Rights Act you have a 30-day right to reject faulty goods for a full refund. Please tell us as soon as you can, and within 48 hours for transit damage, with a photo if possible, so we can sort it quickly. We will arrange and pay for the return of faulty items.

7. Items that can't be returned for change of mind

The 14-day change-of-mind right applies to the cards and sealed products we sell. The limited exceptions under the regulations (such as personalised or made-to-order items) do not generally apply to what we sell, so in practice you can change your mind about any order. Your rights for faulty goods always still apply.

8. How to start a return

Use our contact page, quoting your order number and whether you are cancelling or reporting a fault. We will reply with a return address and next steps. Please do not send anything back before contacting us.

9. Model cancellation form (optional)

You may copy and complete this:

To LewJonesssTCG, Unit 169325, PO Box 7169, Poole, BH15 9EL, England: I hereby give notice that I cancel my contract of sale of the following goods [description], ordered on [date] / received on [date]. Name: __________. Address: __________. Date: __________.

10. Your statutory rights

Nothing in this policy affects your legal rights as a consumer. For free, impartial advice contact Citizens Advice at citizensadvice.org.uk or call 0808 223 1133.